Privacy policy

Novra — Privacy Policy

Last updated: 12 August 2026

1. Introduction

Novra designs and sells contemporary women's clothing online at [WEBSITE URL] (the "Site") to customers across Sri Lanka. This Privacy Policy explains what personal information we collect when you visit the Site or shop with us, how we use it, who we share it with, and the choices available to you. By using the Site or placing an order, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information you give us directly

Contact details: your full name, email address, phone number, and delivery/billing address, provided when you place an order, contact us, or sign up for updates.
Order details: items purchased, order value, size and colour selections, and any notes added to an order.
Payment information: card payments are processed by our payment partner, PayHere (Pvt) Ltd, on their own secure payment page. Novra does not collect or store your card number, CVV, or expiry date. If you choose Cash on Delivery, no card details are collected.
Communications: messages you send us via the Contact form, email, phone, or WhatsApp, including any order details you share.

2.2 Information collected automatically

Usage data: pages and products viewed, time spent on the Site, and general device/browser information (device type, browser, approximate location, IP address).
Cookies: small files that keep your shopping cart working, remember preferences, and help us understand how the Site is used. You can disable cookies in your browser, though the cart and checkout may not work properly without them.

3. How We Use Your Information

Process and fulfil your orders, including arranging delivery and Cash on Delivery collection;
Communicate with you about your order — confirmations, delivery updates, and replies to enquiries;
Process payments securely through PayHere;
Improve the Site, our product range, and your shopping experience;
Send marketing updates (new arrivals, offers) where you've opted in — you can unsubscribe at any time;
Prevent fraud and misuse of the Site, and meet our legal and accounting obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only where necessary to run our business:

Courier/delivery partners, to deliver your order;
PayHere (Pvt) Ltd, to process card payments securely;
Service providers who help operate the Site (e.g. hosting or analytics), who may only use your data to provide that service to us;
Where required by law, regulation, or a valid request from a Sri Lankan public authority.

5. Data Retention

We keep your personal information for as long as needed to fulfil the purposes in this policy, including maintaining order records for accounting and tax purposes and to handle returns, exchanges, or disputes. When information is no longer needed, we delete or anonymise it.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may ask what personal information we hold about you and request correction or deletion, unsubscribe from marketing messages at any time, and disable cookies in your browser. To exercise any of these, contact us using the details in Section 10.

8. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date above shows when it was last revised — please check back periodically.

10. Contact Us

Novra Clothing

Email: nauranahamed@gmail.com

Phone / WhatsApp: 0769887407

Address: Araliya mawatha Matara