Novra — Return & Refund Policy

Last updated: 12 August 2026

1. Our Policy at a Glance

• We do not offer monetary refunds. Eligible items may be returned for an exchange or store credit only.
• Returns must be requested within 7 days of the purchase (in-store) or delivery (online orders) date.
• Items must be returned unworn and unwashed, with original tags attached and the original bill/receipt.

2. Eligibility for Returns

To be eligible for a return, your item must:

• be requested within 7 days of the date of purchase or delivery;
• be unworn, unwashed, and undamaged, with all original tags still attached;
• be accompanied by the original bill or receipt (or order confirmation, for online orders);
• not fall under our list of non-returnable items (Section 4 below).

3. How to Request a Return

Contact us at [EMAIL ADDRESS] or WhatsApp [WHATSAPP NUMBER] with your order number/bill details and the reason for return. We'll confirm eligibility and advise on next steps — drop-off, courier pickup, or in-store exchange.

4. Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned or exchanged: intimate wear and swimwear (where sold), pierced accessories (where sold), items marked as final sale/clearance, and items showing signs of wear, alteration, or damage not present at delivery.

5. Exchanges & Store Credit

• If your return is approved, you may exchange the item for a different size or colour (subject to availability), or receive store credit for the item's value, valid on future Novra purchases.
• We do not provide cash or bank refunds under any circumstances, except where required by law.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue and your order number. We will arrange a free exchange, repair, or store credit as appropriate — this is separate from, and in addition to, the general policy above.

7. Return Shipping

Customers are responsible for the cost of returning items to us, unless the item is faulty, damaged, or incorrect — in which case Novra covers the return shipping cost. [Confirm and adjust this line if your policy differs.]

8. Processing Time

Once we receive and inspect your returned item, we will notify you of the outcome. Approved exchanges or store credit are typically processed within [X] business days.

9. Contact Us

Novra Clothing 

Email: nauranahamed@gmail.com

Phone / WhatsApp: 0769887407

Address: Araliya mawatha Matara